Expert support service whenever you need it | WhoisXML API

Expert support service whenever you need it

Regardless of whether you are a startup, a small business or a global one, our team is always ready to help you. Enterprises operating on a scale can also choose special premium support management with high priority 24/7 email and telephone responses and other professional services.

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Join more than 50K satisfied customers

Expert support service whenever you need it

What Premium Support is

Get the right answers when you need them with premium support, which is designed for fast-growing or complex enterprise businesses that have minimal interruption tolerance. You will receive the fastest email and phone response from an expert who knows your specific environment.

Whois API Customer Support Services Exhibit

Benefits

  • Prioritized response

    Skip the queue and get faster responses to every question on email and phone. Highly-trained professionals available 365/24/7 to help organizations respond rapidly.

  • Effectiveness

    Get technical assistance to solve business critical issues during major updates, software migration, and other tasks to ensure your organization runs smoothly.

  • Free up resources

    Enable your IT department to focus on core tasks, without being confronted by issues.

Choose a support plan

WHOIS API provides customers with technical support services as an annual subscription in accordance with the support tiers as defined below.

Severity level 1

Severity level 2

Severity level 3

Severity level 4

Bronze

Response time

12 hours

Business hours*

-

-

-

Support access

Email

Silver

Response time

8 hours

Business hours*

8 hours

Business hours*

-

-

Support access

Email

Gold

Response time

4 hours

24/7

8 hours

24/7

12 hours

Higher priority**

24 hours

Higher priority**

Support access

Email

Premium

Response time

4 hours

24/7

8 hours

24/7

12 hours

Higher priority**

24 hours

Higher priority**

Support access

Email & Phone

* Whois API personnel will work on resolution during business hours, which are generally defined as 11:00 AM to 4:00 PM PST, excluding holidays and weekends.

** Whois API personnel shall work on it during normal business hours with heightened priority until resolution.

Please note

Whois API support staff will make commercially reasonable efforts to resolve material, reproducible bugs in the services provided, as reported by Customer (“Technical Support”). Reported bugs must be reproducible using the services as provided to Customer by Whois API. Customer must provide all support and information reasonably necessary for the bug’s reproduction, such as hardware and operating system information, and software logs. Customer may report such bugs to Whois API by e-mail and/or phone in accordance with the selected plan level.

Whois API shall have no obligation of any kind to provide assistance to Technical Support with regard to any problems in the operation or performance of services caused by any of the following customer-generated errors:

  • Modifications to the services not made by Whois API or a party expressly authorized by Whois API;
  • Customer’s use of the services other than those authorized in the MSA or provided in the documentation accompanying the services.

If it is necessary to provide Technical Support for a problem caused by a Customer-Generated Error, Whois API shall notify Customer of it as soon as Whois API is aware of suchCustomer-Generated Error, and WHOIS API shall have the right to invoice Customer at Whois API’s then-current time and materials rates for all such Technical Support performed,and Customer shall agree to settle this invoice.

All Support is provided in English.

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Enterprise API Packages

API access through WhoisXMLAPI can be purchased as an annual subscription. The access pricing is based on the number of queries, which is measured monthly with per-minute rate limits. The pricing structure gives predictability to business planning and solution architecture.

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